Frequently Asked Questions
Find answers to our most commonly asked questions below. If you can't find the information you're looking for, please contact the Keylogo team using the contact details provided on the website.
General FAQs
How do I place an order?
Simply browse the website, select your products and add them to your basket before completing checkout. For Brand Your Own products, you'll also be able to upload your artwork during the ordering process.
Can I order multiple products?
Yes. You can order multiple different products in a single order. Please note that minimum order quantities apply to Brand Your Own products where stated.
How can I pay?
We accept all major debit and credit cards.
Will I receive an invoice?
Yes. An invoice will be issued following successful payment.
Where do you deliver?
We currently deliver to UK addresses only.
Will I receive an order confirmation?
Yes. You'll receive an email confirming your order once your purchase has been completed.
Who do I contact if I need help?
Please contact the Keylogo team using the contact details provided on the website. Our team will be happy to assist with any questions regarding your order.
InteleTravel Branded Merchandise
Who can purchase from the InteleTravel Web Shop?
The webshop is exclusively available to registered InteleTravel agents.
Is there a minimum order quantity?
No. There is no minimum order quantity.
Are products held in stock?
Yes. All InteleTravel branded products are stocked and available for immediate dispatch, subject to availability.
Are all products officially branded?
Yes. Every product features the official InteleTravel branding.
Can I personalise or customise products?
No. InteleTravel products are supplied with fixed approved branding and cannot be personalised.
Do I need to approve artwork?
No. As all products are already branded with the official InteleTravel logo, no artwork approval is required.
How quickly will my order be delivered?
Orders are typically delivered within 1–3 working days.
What delivery services are available?
Orders are sent via Royal Mail 1st Class or Royal Mail 2nd Class delivery services.
Can I amend my order?
Please contact Keylogo as soon as possible. Once an order has been dispatched, amendments will no longer be possible.
Can I return my order?
Yes. InteleTravel branded merchandise may be returned in accordance with our Refund & Returns Policy. This does not apply to customised Brand Your Own products.
Brand Your Own Merchandise
Is there a minimum order quantity?
Yes. Minimum order quantities (MOQs) vary by product and are displayed on each product page.
What artwork formats do you accept?
We accept AI, EPS, PDF, SVG, PNG and JPEG artwork files.
Can you recreate or tidy up my artwork?
Yes. Minor artwork recreation is provided free of charge where required.
Will I receive an artwork proof?
Yes. A Keylogo Account Manager will prepare your artwork proof for approval before production begins.
Can I make changes after placing my order?
Yes. Changes can be made until you approve the final artwork proof. Once final artwork has been approved and production has started, further amendments cannot be made.
How long does production take?
Production is typically completed within 5–10 working days after artwork approval. Some products may have different lead times, which will be shown on the relevant product page.
Do you offer express production?
Not as standard. If you require your order urgently, please contact us and we'll recommend products that may be available on a faster turnaround.
Can I use my own logo and branding?
Yes. Brand Your Own products are specifically designed to be customised with your own logo, branding and messaging.
Can I return customised products?
As all Brand Your Own products are made to order using your own logo, branding and artwork, they cannot be returned once production has been completed, except where the goods are faulty or have not been produced in accordance with the approved artwork.