Shipping policy
Last Updated: July 2026
Introduction
This Shipping Policy applies to purchases made through both the InteleTravel Branded Merchandise Shop and the Brand Your Own Shop.
As the products available on each website are fulfilled differently, shipping methods and delivery times vary depending on the products ordered. Please read the relevant section below before placing your order.
General Shipping Information
Delivery Area
We currently deliver to UK addresses only.
Order Confirmation
Once your order has been placed, you will receive an order confirmation email.
Where tracking is available, tracking information will be provided once your order has been dispatched.
Delivery Addresses
Please ensure your delivery address is accurate when placing your order. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address information.
Delivery Delays
While every effort is made to deliver orders within the stated timescales, delivery dates are estimates only and cannot be guaranteed. Delays caused by couriers, adverse weather, public holidays, or circumstances beyond our control may occasionally occur.
InteleTravel Branded Merchandise
Products Held in Stock
All InteleTravel branded merchandise is held in stock (subject to availability), allowing orders to be dispatched promptly.
Shipping Methods
Orders are dispatched using one of the following services:
- Royal Mail 1st Class
- Royal Mail 2nd Class
The available delivery options will be shown during checkout.
Delivery Times
Orders are typically delivered within 1–3 working days following dispatch.
Please note that delivery times are estimates and may vary during busy periods.
Brand Your Own Merchandise
Made-to-Order Products
All Brand Your Own products are manufactured specifically for your order using your approved artwork.
Production must be completed before your order can be dispatched.
Production Lead Times
Estimated production lead times are displayed on each individual product page.
Production begins only after your final artwork has been approved.
Shipping Methods
Orders are dispatched using the most appropriate courier for the size, weight and destination of your order. Different courier services may be used depending on the products ordered.
Delivery Times
Once production has been completed, your order will be dispatched using the selected courier service.
The estimated production lead time shown on each product page should be considered in addition to the courier's delivery time.
Tracking Information
As soon as your goods have been shipped, tracking information will be provided where available.
Our production team also monitors every order until delivery has been confirmed.
Multiple Product Orders
If your order contains multiple products, they may be shipped together or separately depending on stock availability, production schedules and supplier locations.
Where practical, we will aim to minimise the number of deliveries.
Missing or Damaged Deliveries
If your order has not arrived within the expected delivery timeframe, or if it arrives damaged, please contact the Keylogo team as soon as possible, quoting your order number.
We will investigate with the delivery carrier and work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or delivery, please contact the Keylogo team using the contact details provided on the website.
Please note that if you are using the US Printshop different charges & taxes will apply