Refund policy

Last Updated: July 2026

Introduction

Thank you for shopping with the InteleTravel Print Shop.

This Refund & Returns Policy applies to purchases made through both the InteleTravel Branded Merchandise Shop and the Brand Your Own Shop. As the products available on each website are different, some return rights also differ. Please read the relevant section below before requesting a return or refund.

General Returns Information

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact the Keylogo team within 5 days of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Photographs showing the problem

Once your claim has been reviewed, we will arrange an appropriate resolution, which may include a replacement, reprint or refund in accordance with UK consumer legislation.

Refund Method

Where a refund is approved, it will be issued to the original payment method. Please allow 5–10 working days for the funds to appear after the refund has been processed.

How to Arrange a Return

Please contact the Keylogo team with:

  • Your order number
  • Your name
  • The item(s) you wish to return
  • The reason for the return
  • Photographs showing the issue, where possible

We will then provide the appropriate return instructions.

Your Statutory Rights

Nothing within this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable UK consumer protection legislation.

InteleTravel Branded Merchandise

Returns

InteleTravel products are official branded stock items and are not personalised. Eligible products may be returned within 14 days of receipt, provided they:

  • Are unused.
  • Are in their original condition.
  • Are returned in their original packaging where possible.
  • Are accompanied by proof of purchase or an order number.

Non-Returnable Items

Returns cannot be accepted for products that:

  • Have been used, worn or washed.
  • Have been damaged after delivery.
  • Are incomplete.
  • Are not in a resalable condition.

This does not affect your rights where goods are faulty.

Exchanges

If you require a different size or product, please return the eligible item to us and place a new order for the replacement product.

Return Postage

For change-of-mind returns, customers are responsible for return postage costs.

Where goods are faulty, damaged or supplied incorrectly, Keylogo will provide a prepaid returns label or arrange collection where appropriate.

Brand Your Own Merchandise

Personalised Products

All Brand Your Own products are manufactured specifically to your requirements using your own logo, branding and artwork.

As these items are bespoke and cannot be resold, they are non-returnable and non-refundable, except where they are faulty or have not been produced in accordance with the approved artwork.

Artwork Approval

Before production begins, your dedicated Keylogo Account Manager will prepare and send you an artwork proof for approval.

It is your responsibility to carefully check:

  • Logos
  • Colours
  • Sizes
  • Positioning
  • Spelling
  • Any other artwork details

Production will only begin once final approval has been received.

Changes and Cancellations

Once the final artwork has been approved, production will commence.

After this point we are unable to:

  • Amend artwork.
  • Cancel the order.
  • Issue refunds for approved artwork.